Seize telephone accessibility

Despite all the technological advances of recent years, sometimes it is still something elusive: reachability. For example, you can't get hold of colleagues, you call past each other all day or customers complain that you can't be reached. Of course, this costs a lot of time and money without really paying off. Fortunately, there is a way to turn this frustration into something functional for your business. Add value to telephony with the HIP Reporter.

Insight into telephony traffic

The HIP Reporter analyzes calls and displays their results in clear reports. This provides your company with extensive statistics on telephone traffic. Think about how quickly calls are answered, how often calls are transferred and how quickly someone gets the right person on the line. Predefined reports and dashboards ensure that you have insight into the call traffic. This gives you quick insight into your reachability and you can use the reports to optimize your reachability.

With the Premium license, you can completely control who has access to which reports so that the right employees can work with this information. In addition, you get real-time reports so that staff can be used more efficiently and costs can be saved. Useful for call centers, for example.

The revolution of telecom and ICT

HIP Reporter is a good example of the revolution that has been going on in telecom in recent years. Where previously ICT and telecom were two separate industries, they are now merging into one new industry. As the telephone switchboard has moved from the corporate location to the Cloud, services such as HIP Reporter are the perfect link between ICT and telecom that can provide great insight and allow business processes to be further optimized. This makes the hosted telephony revolution part of a much bigger revolution: all ICT of business Netherlands to the Cloud!

Curious to find out more lets inform about the possibilities by one of our experts! They will be happy to help you.